Help center
Quick answers to common questions. If you can't find yours, open a ticket.
Do I need to share my Instagram or TikTok password?
No. You connect each network through its official sign-in (OAuth) and can revoke access at any time.
Does Redivo publish automatically?
Yes, on the networks and formats their official API allows. When it isn't possible, we tell you and offer an assisted flow.
Will my videos lose quality?
We keep the original and don't convert it unless needed. The destination network still applies its own compression.
Can I cancel anytime?
Yes. You keep your plan until the end of the paid period and then move to the free plan.
Why does my post show “Needs attention”?
The social network revoked access (expired token or removed permissions). Go to Accounts, reconnect the account and use “Retry” on the post.
What does “Needs adjustment” mean on a video?
The file doesn't meet a requirement of that network (codec, aspect ratio, fps or size). Redivo creates an optimized version without touching your original; you can preview it before publishing.
How does my client approve a post?
When scheduling, check “Require client approval”. You'll get a link to share; your client approves or requests changes without an account.
How do I pay in Colombian pesos?
In Billing choose “Pay in COP”: PSE, Nequi or card via Wompi. Payment is per period and we remind you before it expires.
How do I delete my account and data?
Open a ticket with the “Delete my account or data” category. We revoke access to your networks and delete your information per the privacy policy.